Hello, I am Crystal Faulkender and I am the Billing Manager for New Frontiers Health Services. I have worked at New Frontiers for 22 years and have done several different jobs here. The billing aspect is by far my favorite. It can be challenging, especially when dealing with insurance companies and new EMR (Electronic Medical Records) systems, but I love it. The billing process starts at the very beginning of a visit with the patients getting us their current insurance information. This allows us to bill things to the correct company with the correct information. After my certified coder, Erica, codes the claims I then check them before sending them to the insurance companies for payment. I then post the payments from the insurance companies, adjust any claims that needs correcting and bill the patient for their portion. The Affordable Care Act (Obama Care) has been quite the challenge. I learn something new every day it seems.
I am here to answer any questions regarding your statement, claims on your account, or how insurance processed a claim. I am available Monday through Thursday from 7:30 to 5:00 and Fridays from 7:30 to noon. Do not hesitate to give me a call, as medical billing and understanding claims can be quite complicated.