Payment Policies

New Frontiers Health Services billing statements are generated monthly. If you did not pay at the time of your care, payment is expected within 30 days of the statement date.  Once an office visit is paid in full that particular visit will no longer show up on the statement.  This could cause your latest payment to not be listed on the statement.  Office visits that are still pending insurance company payment remittance will show up on your statement.  If you have any questions regarding your statement please contact our billing department at (785) 672-8193.

Co-Payment Policy:

Many medical insurance companies require a co-payment for doctor’s office visits.  In order to meet the requirements of our insurance contracts and keep our insurance processing costs down; New Frontiers Health Services requires that all co-payments are paid at the time of service. We ask that patients be prepared to pay their co-pay as they check-in for their appointment.

Self-Pay Policy:

We request all self-pay patients pay for each office visit in full at the time of service. If you are unable to pay for the visit in full, a $25.00 minimum payment is required at the time of service to be applied to that visit.  You will also be required to complete a Payment Arrangement form and commit to regular monthly payments based on the total account balance. The $25.00 payment at the time of service is not considered part of your first month’s payment.