Patient Care Coordinator

The Patient Care Coordinator is the face of the Rehabilitation department!  Candidates must be customer-service minded, greeting patients with positive energy, true empathy and genuine care while ALWAYS displaying the “patient comes first” attitude.

Essential Duties:

• Answers telephone calls, takes messages or forwards calls; schedules, reschedules, or cancels patient appointments.
• Navigates rehab and hospital electronic medical record (EMR) for coordination of patient care, appointments, documentation, and billing.
• Files, copies, faxes, and processes paperwork and all electronic documents as appropriate.  Organizes patient charts for therapists. 
• Ensure completion of all required signatures and appropriate consent forms.
• Tracks clinical data for monthly reports and statistics.
• Performs pre-authorization for insurance plans and electronic insurance verification for each patient.  Able to provide simplified explanation of insurance benefits to patients.
• A team player!  Communicates efficiently and effectively with therapists, billing office, other LCHS departments, and outside facilities.     
• Multi-tasks ALL aspects of daily clinic operations

Benefits:

• Paid time off
• Holiday pay
• Health Insurance
• KPERS
• Membership to the LCHS Wellness Center

Qualifications:

• High School or equivalent education
• Experience in health-care setting is preferred, but willing train the right candidate